Qaayima offers a Online platform for the restaurants to show their items and facilitate the ordering of foods and beverages. Users can order food items and track their order status.
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INFORMATION WE COLLECT
We gather your data to give and continuously improve our services and products.
Here are the kinds of personal information we gather:
Information you give us: We receive and store any data you provide, according to Qaayima services.
Automatic data: We naturally gather and store specific kinds of data about your utilization of Qaayima, including data whenever you use Qaayima. We use "cookies" and other identifiers, and we get particular types of data when your internet browser or gadget accesses Qaayima.
Third-party services: We use third-party analytics services, fundamentally Google Analytics, to help us in analyzing patterns and insights on our services. With the gadget and use of information gathered by our third-party analytics services, we produce and process collected data.
Information from different sources: We may get data about you from other sources, for example, updated conveyance and address data from our restaurant, which we use to correct our records and convey your service without any problem.
HOW WE USE YOUR INFORMATION
Information collected will enhance services to connect the customers and the restaurants to execute delivery requests made while also facilitating payment processes and confirmation of delivery charges
These reasons include:
View and submit requests: we use customer information to receive and handle requests, process payments, and connect you to customers and restaurants with exclusive offers.
Troubleshoot, Provide, and improve Qaayima services: we use your data to give usefulness, fix blunders, and enhance the convenience of Qaayima.
Comply with lawful commitments: in specific cases, we gather and utilize your data to consent to laws.
Communicate with you: we utilize your data to speak with you according to Qaayima services through various channels, either by telephone, email, or chat.
Fraud avoidance and credit dangers: we use individual data to detect and prevent abuse and fraud to ensure the security of our clients and others. We may likewise use scoring strategies to evaluate and oversee credit risks.
Device Location; Qaayima may seek to access the geographic location of the user's device ("Customer or Restaurant") to perform the specific services. The user has got the right to allow Qaayima access to its device location while also s/he can opt to disable location access of the device. In the case whereby the user has disabled access to location on the device, it will limit Qaayima to deliver its services.
Also access background location even when app is not in use.
Account Data; The users have got the right to edit their account information by accessing their profile or via contacting support@Qaayima.com. Qaayima will process the user request and update the information provided to the relevant accounts. Users have got the right to stop the collection of information via uninstalling the mobile application, requesting to terminate the account profile via contacting support@Qaayima.com, or refraining from the continuous use of Qaayima services. Upon uninstallation and termination of the account, Qaayima deletes the users' data but still retains certain historic information associated with the user account.
Text Messaging; Users have got the option of agreeing to receive notifications via messages on mobile devices. In the case whereby a user wants to stop the message service, he sends the word STOP to the number which has been sending the notifications or follows the deactivation advice in the messages received.
Do Not Track Requests; Qaayima mobile platform will not support the "do-not-track" request since it will limit the use of the application. Such requests may include disabling tracking of the geographic location or disabling the cookies.
You can decide to accept cookies or not by changing the settings of your browser. By proceeding to browse our site without blocking cookies, you approve us to track cookies in this way. Cookies found on our site are categorized as:
A) Strictly Necessary Cookies
These are cookies that cannot be turned off on our systems since they play a primary function of responding to critical actions made by the user like logging in or filling out forms on the website. Such cookies will not store any personal identifier information; hence Qaayima recommends to their users not to block such cookies since they might impede the proper functionality of our services.
B) Performance Cookies.
Performance cookies will collect information regarding visitors' actions on the Site, i.e., capture the number of visits, most frequently visited pages, and error messages realized by the visitors. The cookies will capture data that identifies the visitor but will allow us primarily to count the visits hence enabling us to quantify and measure how to improve the performance of our Site. If a visitor does not allow these cookies, we will not be able to know when you visited hence limiting us towards improving the functionality of the website.
INFORMATION WE SHARE
Data about our clients is a significant piece of our business, and we are not in the business of selling our clients' information to other parties. We share clients' data, as explained below:
·Third-party service providers: Qaayima utilizes other people and businesses to carry
out works on our behalf. Models include but are not limited to satisfying requests for services, sending postal mail, breaking down information, giving showcasing help, giving indexed lists and connections (counting paid postings and links), handling installments, transmitting substance, scoring, and evaluating and overseeing credit hazard. These outsider specialist co-ops approach individual data expected to play out their capacities; however, they may not utilize it for different purposes.
In any case, clients will get a notice when individual data may be shared with third parties. Customers will have a chance to decide not to share the data.
SECURITY OF CLIENT INFORMATION
Qaayima takes reasonable that it is essential to offer our services safely. We have set up appropriate safety measures intended to keep your data from being incidentally lost, utilized, modified, uncovered, or accessed in an unapproved way. We limit access to individual information just to those workers, contractors, agents, and third parties who require access to carry out their business.
We do not legitimately gather, nor do we store your payment data. We utilize third-party, compliant payment processors to gather payment details to execute transactions. While we got payment affirmation when a user pays for transport services, we do not have access to process your credit card data.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
https://app.qaayima.com/ will not pass any debit/credit card details to third parties
The https://app.qaayima.com/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
‘https://app.qaayima.com/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (https://app.qaayima.com/) cannot guarantee the security of any information that is disclosed online’
INFORMATION YOU CAN ACCESS
You can access your data in your account section of Qaayima including:
- your name
- profile data
In case you have any inquiries with regard to how we gather and use your data, contact us at info@Qaayima.com. A large number of our Qaayima services incorporate settings that give you choices concerning how your data is being utilized.
You may decide not to provide specific data: this may leave you in danger of missing out on a particular Qaayima service.
You can add certain data to your account by reaching us: this incorporates those referenced above in "Information you can access." At the point when you update data, Qaayima will save a duplicate of the earlier form for our records.
Opting out: you can opt-out from receiving our newsletter at any time by unsubscribing, and we will adjust your preferences.
If you need to browse the Qaayima site without connecting the browsing history to your account, log out from your account and block your browser cookies.
CHILDREN'S ONLINE PRIVACY PROTECTION
We conform with the law of the children's Data Protection Act regarding the protection of the personal data of minors. Qaayima website services are all aimed at individuals who are above 18 years. If you are a minor, kindly don't enroll to use the services and don't give us any data about yourself.
CONDITIONS OF USE, NOTIFICATION, AND AMENDMENTS
If you decide to use Qaayima services, your use and any argument about protection are dependent upon this notice and our states of use. If you have any worries about privacy at Qaayima, get in touch with us at info@Qaayima.com with a thorough explanation, and we will attempt to resolve it.
OUR PRIVACY STATEMENTS CHANGES
APPLICABLE TO GDPR
Qaayima mobile platform policies and procedures are designed to ensure compliance with personal data regulation, which ensures fair and transparent data processing. Qaayima generally focuses on the following legal bases to process personal data:
Consent: Qaayima ensures 'consent' has been exhibited explicitly and given freely according to the data subject's wishes, hence signifying an agreement to the processing of personal data. The users ('data subject') are at liberty to withdraw their consent at any time.
Legitimate interests: Qaayima will only use the information collected for legitimate purposes, e.g., we will provide details of submitted requests for shipment to valid Carriers via our Site to get the suitable vendor for the transaction. Carriers will conveniently respond to the requests via the same channel hence enhancing secure connection and eliminating fraudulent actions.
Performance of the Services: Utilization of personal data may be necessary for contractual obligations and service delivery. For example, a User ('Customer or Restaurant') has got authentication details, which enable him to log in to their respective accounts so as perform a transaction.
DATA SUBJECT RIGHTS
Regarding data processing, the data subjects have got the following rights:
- To access requests regarding the nature of information held, and to whom it has been shared.
- To stop processing that may cause distress or damage
- Stop data processing that may have direct marketing purposes
- To sue for compensation in a case, they suffer damage by any infringement of the GDPR
- To stop automated profiling that occurs without consent
The above policy has been applied to both manager app and rider app also.